Operations Manager

Cleveland, OH


Delivered is a technology-driven company that unlocks capacity by stitching together currently available space for nationwide parcel delivery. Delivered provides high-volume e-retail brands with the ability to connect their customers with their products faster and more cost-efficiently. Additionally, the Delivered visibility layer provides customers customized delivery options that significantly reduce loss, damage, and theft, the things that can make online shopping a real pain. 

Delivered’s customer experience is a world of change. When the parcel leaves a shipper’s dock, Delivered’s technology takes over. Through our sort centers, we put packages on the most efficient path to their destination through our network of middle and last-mile partners resulting in an incredible experience for the shipper and recipient. As a bonus, Delivered’s parcel orchestration process saves up to 70% on greenhouse as we utilize currently available capacity.  

Delivered started as a side project for the founder, Andrew Hurst. Spending nearly 20 years in the logistics industry, Andrew saw firsthand how the industry has changed along with people's purchasing habits. He saw his current customers facing capacity issues, transit delays, and substantial price increases from a few select incumbent carriers. The real problem was that this not only affected the e-retailers, but it also affected the consumer, the buyer… people like him. As a proven entrepreneur, he set out to fix the problem e-retailers face when connecting their customers with their physical products.  

Delivered is currently in the process of building our product for commercialization. With a successfully proven leadership team, Delivered is poised for high growth over the next two years as we rapidly expand our footprint across the US. With nearly 1M packages ready to move on Delivered, we are excited to start delivering for our customers. 


Job Summary

Do you have Samurai Spirit, Trailblazer Passion, and Indiana Jones Attitude? If so, come join our team! We are looking for highly motivated, customer-focused individuals who will lead and develop salaried and hourly team members. You will be responsible for engaging your team to maintain the highest levels of safety, quality, attendance, and performance. You are expected to provide the team with tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will play a key role in maintaining customer expectations to ensure we are giving them what they want, when they need it.

We offer fully integrated nationwide parcel delivery from the first mile to the last mile. Our workflows have slight variations, but one thing is constant: We want every interaction with us to feel like it’s the best experience you’ve ever had.


Job Description 

  • Lead, support, mentor, and develop salaried and hourly team members with a focus on retention and growth.
  • Motivate team members by providing on-going feedback and support to improve performance.
  • Manage safety, quality, productivity, and customer delivery promises.
  • Build relationships and positive communications with all business partners to ensure customers’ and company’s service standards are met.
  • Monitor, analyze and address all opportunities to cut costs and improve efficiencies while maintaining rigorous safety standards.
  • Monitor service freight and ensure cut time compliance.
  • Supervise truck build-up and breakdowns to ensure freight is properly staged and loaded per customer instructions.
  • Complete service documentation to assist in customer revenue recovery and lost freight.
  • Perform administrative functions as required.
  • Experience/Education Requirements
  • High School Diploma or equivalent work experience required; bachelor’s degree is preferred.
  • 5+ years of experience running the operations and working in a warehouse, distribution center, shipping and receiving department, or similar environment with similar responsibilities.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Physical Requirements

You must have the ability to:

  • Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
  • Work in an environment where the noise level varies and can be loud.
  • Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).

We are an equal-opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified individuals regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state, and local law.


Sound like you? Apply Today.