Terms and Conditions

Depending on what you're shipping, what service you use, and where you're shipping to, specific terms and conditions of service apply. 

Other transportation-related fees and shipping information

Your shipment may incur fees in addition to its base rate. The following are descriptions of those fees plus other shipping information.

Other transportation-related fees and shipping information

Your shipment may incur fees in addition to its base rate. The following are descriptions of those fees plus other shipping information.

Definition Service Charge Per

Additional Handling Surcharge

A surcharge applies to any package that:

(Dimension)
measures greater than 48 inches along its longest side;
measures greater than 30 inches along its second-longest side;
measures greater than 105 inches in length and girth — the length and girth is length plus (two times the height) plus (two times the width);

(Weight)
has an actual weight greater than 50 lbs.

(Packaging)
Is in non-standard packaging, including any package that:
is not fully encased in an outer shipping container;
is encased in an outer shipping container not made of corrugated fiberboard (cardboard) materials, including but not limited to metal, wood, canvas, leather, hard plastic, soft plastic (e.g., plastic bags) or expanded polystyrene foam (e.g., Styrofoam);
is encased in an outer shipping container covered in shrink wrap or stretch wrap;
is encased in a soft-sided pack (e.g., courier packs, poly bags and bubble mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest side or 5 inches in height;
is cylindrical, including (without limitation) mailing tubes, cans, buckets, barrels, drums or pails;
is bound with metal, plastic or cloth banding, or has wheels, casters, handles, or straps (including packages where the outer surface area is loosely wrapped, or where the contents protrude outside the surface area); or could become entangled in or cause damage to other packages or sorting systems.

Package shape and dimensions may change during transit, which can affect the package’s dimensional weight and surcharge eligibility. If the dimensions change during transit, Delivered may make appropriate adjustments to the shipment charges at any time. For ground services, this surcharge applies per piece even if multiple pieces are bundled in a shipment. We reserve the right to assess additional handling charges for packages that require special handling or that require Delivered to apply additional packaging during transit.

Ground $25.50 Per Piece

 

     

 

Additional Handling Surcharge

A surcharge applies to any package that:

Dimension
measures greater than 48 inches along its longest side; measures greater than 30 inches along its second-longest side; measures greater than 105 inches in length and girth — the length and girth is length plus (two times the height) plus (two times the width);

Weight
has an actual weight greater than 50 lbs.

Packaging
Is in non-standard packaging, including any package that:
is not fully encased in an outer shipping container;
is encased in an outer shipping container not made of corrugated fiberboard (cardboard) materials, including but not limited to metal, wood, canvas, leather, hard plastic, soft plastic (e.g., plastic bags) or expanded polystyrene foam (e.g., Styrofoam);
is encased in an outer shipping container covered in shrink wrap or stretch wrap;
is encased in a soft-sided pack (e.g., courier packs, poly bags and bubble mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest side or 5 inches in height;
is cylindrical, including (without limitation) mailing tubes, cans, buckets, barrels, drums or pails;
is bound with metal, plastic or cloth banding, or has wheels, casters, handles, or straps (including packages where the outer surface area is loosely wrapped, or where the contents protrude outside the surface area); or could become entangled in or cause damage to other packages or sorting systems.

Package shape and dimensions may change during transit, which can affect the package’s dimensional weight and surcharge eligibility. If the dimensions change during transit, Delivered may make appropriate adjustments to the shipment charges at any time. For ground services, this surcharge applies per piece even if multiple pieces are bundled in a shipment. We reserve the right to assess additional handling charges for packages that require special handling or that require Delivered to apply additional packaging during transit.

Service

Ground

Charge

$25.50

Per

Per Piece


Peak - Additional Handling Surcharge

During specified times of the year, the Peak — Additional Handling Surcharge will apply to packages meeting the criteria and characteristics of the Additional Handling Surcharge (see above).

Service

Ground

Charge

Contact your Delivered sales executive for information on peak surcharges in effect, including applicable services, surcharge amounts and effective dates.

Per

Per Piece


Address Correction

Ground Service: If the shipper provides an incomplete, incorrect or P.O. box recipient address, we may attempt to determine the correct address, complete delivery and notify the shipper of the address correction. We may use the address included in the shipper’s electronic shipment information to determine whether an address correction is necessary. We assess an additional charge for delivery or attempted delivery to the corrected address. For shipments receiving Delivered Ground pricing, the fee is $18 per package. We are not liable for failing to complete delivery or meet our scheduled delivery time.

Within the U.S., we also will assess this fee if the address is a P.O. box number or P.O. box ZIP code.

Service

Ground

Charge

$18

Per

Per Correction


Delivery Area Surcharge

A delivery area surcharge applies to package shipments destined to select U.S. ZIP codes. In addition, a delivery area surcharge applies to Delivered Ground shipments destined for areas sparsely populated or geographically difficult to access.

Delivery times are extended by 2–5 days (based on location) to ZIP codes that are assessed this surcharge.

Service

Ground

Charge

$7.25

Per

Per Piece


Delivery Reattempt Charge

If Delivered cannot complete delivery of a shipment on the initial delivery attempt, the shipment will be returned to the nearest Delivered Ground location. We will not reattempt delivery unless the shipper or recipient requests it. For U.S. ground shipments, each shipper- or recipient-arranged reattempt will be subject to a delivery reattempt charge in addition to all other applicable charges. After three attempts to notify the recipient or shipper, or five business days after the initial delivery attempt, whichever comes first, the shipment may be considered undeliverable.

Service

Ground

Charge

$6.50

Per

Per Piece


Dimensional Weight

Dimensional weight is calculated by multiplying the length by width by height of each package in inches and dividing the total by 139. When dimensional weight applies per shipment, calculate the volume of each piece or freight handling unit in the shipment (multiply the length by width by height), then add those volumes together and divide the total by 139. If the dimensional weight exceeds the actual weight, charges may be assessed based on the dimensional weight. If the chargeable weight of an Delivered Ground package exceeds 150 lbs., a prorated per-pound rate will be used. Package shape and dimensions may change during transit, which can affect the package’s dimensional weight and surcharge eligibility. If the dimensions change during transit, Delivered may make appropriate adjustments to the shipment charges at any time.

Dimensions of one-half inch or greater are rounded up to the next whole number; dimensions less than one-half inch are rounded down. The final calculation is rounded up to the next whole pound. Delivered Ground apply dimensional weight to all shipments on a per-package basis.

Service

Ground

Charge

139

Per

Dim Divisor


Extended Service Area Delivery

Shipments delivered to points outside the Delivered primary service areas are assessed an extended service area delivery charge. No other destination-related, surchargeable freight services are available to extended service areas.

Service

Ground

Charge

Market Rate

Per

Per Piece


Extra Services Charge

When the shipper or recipient requests a special handling service beyond the standard freight pickup and delivery features of service outlined in this Delivered Service Guide, or when determined by Delivered, we will assess an extra services charge in addition to all other applicable charges.

Service

Ground

Charge

Quoted

Per

Per Shipment


Delivery Signature Options

We provide three options when you need a signature upon delivery: Indirect Signature Required, Direct Signature Required and Adult Signature Required.

For U.S. and Canada destinations, Indirect Signature Required is available to residential addresses only. For destinations other than the U.S. and Canada, charges for Indirect Signature Required may not apply.

For shipments receiving Delivered Ground pricing that are subject to per-package signature option charges, the maximum charge is $68.85 per shipment for Indirect Signature Required, $68.85 per shipment for Direct Signature Required and $66.90 per shipment for Adult Signature Required. When you tender multiple-package shipments processed together using an Delivered electronic shipping solution to us, any Delivered Delivery Signature Option that you select will apply to all packages within the shipment.

For Hold at Location shipments, Indirect Signature Required and Direct Signature Required charges may not apply, but Adult Signature Required charges will apply.

Service

Ground

Charge

$7.70

Per

Per Piece


Ground Unauthorized Package Charge

A charge of $920 per package will be assessed for the following conditions:

Any package measuring more than 120 inches in length.
Any package measuring more than 165 inches in length and girth combined.
Any package weighing more than 150 lbs.

These packages are unauthorized and may be refused, returned to the shipper or disposed of by Delivered Ground. However, at Delivered Ground’s sole discretion, they may be accepted and delivered. Rating will be based on the greater of the package’s actual rounded weight or dimensional weight, subject to a 90-lb. minimum billable weight.

Package shape and dimensions may change during transit, which can affect the package’s dimensional weight and surcharge eligibility. If the dimensions change during transit, Delivered Ground may make appropriate adjustments to the shipment charges at any time.

Service

Ground

Charge

$920

Per

Per Piece


Peak - Ground Unauthorized Package Charge

During specified times of the year, the Peak — Ground Unauthorized Package Charge will apply to packages meeting the criteria and characteristics of the Ground Unauthorized Package Charge (see above).

Service

Ground

Charge

Contact a Delivered Representative for current Peak Unauthorized Package Charge

Per

Per Piece


Hazardous Materials

We assess a surcharge on each package containing hazardous materials. Materials classified as ORM-D or Limited Quantity are the only hazardous materials you can ship via Delivered Ground and must approved for shipping by an Delivered Representative.

Service

Ground

Charge

$49.00

Per

Per Piece


Manual Shipment Processing

A fee applies to each package when there is no system integration into Delivered parcel system.

Service

Ground

Charge

$9.00

Per

Per Piece


Missing or Invalid Account Number

A fee applies if the shipper does not provide a valid or accurate Delivered account number or credit card number for the billing option selected. For Delivered Ground, this includes requests to bill accounts that do not have a U.S. or Canadian billing address.

Service

Ground

Charge

$29.00

Per

Per Shipment


Oversize Package Charge

An oversize charge applies to packages that exceed 96 inches in length or 130 inches in length and girth. Rating will be based on the greater of the package’s actual rounded weight or dimensional weight, subject to a 90-lb. minimum billable weight. For more information about extra-large packages, please contact your Delivered Sales Executive.

Package shape and dimensions may change during transit, which can affect the package’s dimensional weight and surcharge eligibility. If the dimensions change during transit, Delivered may make appropriate adjustments to the shipment charges at any time.

Service

Ground

Charge

$138.00

Per

Per Piece


Peak - Oversize Charge

During specified times of the year, the Peak — Oversize Charge will apply to packages meeting the criteria and characteristics of the Oversize Charge (see above).

Service

Ground

Charge

Contact your Delivered sales executive for information on peak surcharges in effect, including applicable services, surcharge amounts and effective dates.

Per

Per Piece


Residential Service Charge

A residential delivery charge applies to shipments addressed to a home or private residence, including locations where a business is operated from a home, or to any shipment in which the shipper has designated the delivery address as a residence.

For multi-piece shipments, the maximum charge is $65.00 per shipment.

Service

Ground

Charge

$8.00

Per

Per Piece


Delivered Fuel Surcharge

Delivered uses an index-based surcharge that is adjusted weekly. Changes to the surcharge will be effective on Monday of each week. The surcharge will be based on the National U.S. Average On-Highway Diesel Fuel Price as most recently released by the U.S. Energy Information Administration (EIA) rounded to the nearest cent. For example, the surcharge for the week of March 21, 2022 is based on the National U.S. Average On-Highway Diesel Fuel Price released by the EIA the week of March 14, 2022.

The Fuel Surcharge will be set in relation to the following table:

National U.S. Average On-highway Diesel Fuel Price (USD/Gallon)

At Least

USD 2.90

USD 3.02

USD 3.14

USD 3.26

USD 3.38

USD 3.50

USD 3.62

USD 3.74

USD 3.86

USD 3.98

USD 4.10

USD 4.22

USD 4.34

USD 4.46

USD 4.58

But Less Than

USD 3.02

USD 3.14

USD 3.26

USD 3.38

USD 3.50

USD 3.62

USD 3.74

USD 3.86

USD 3.98

USD 4.10

USD 4.22

USD 4.34

USD 4.46

USD 4.58

USD 4.70

Surcharge

14.50%

14.75%

15.00%

15.25%

15.50%

15.75%

16.00%

16.25%

16.50%

16.75%

17.00%

17.25%

17.50%

17.75%

18.00%

Fuel Surcharge percentages and thresholds are subject to change without prior notice. If the Fuel Surcharge falls outside the published range, the range will extend in $0.12 increments and the Fuel Surcharge will adjust in 0.25% increments.

For the released diesel fuel pricing information, please see the U.S. EIA's National U.S. Average On Highway Diesel Fuel Price. If the diesel fuel pricing information released by the EIA is delayed, Delivered may use released diesel fuel pricing information from an earlier week.

Download the U.S. EIA's National U.S. Average On-Highway Diesel Fuel Price

Contract of Carriage

Definition Service

Additional Handling Surcharge
A surcharge applies to any package that:

(Dimension)
measures greater than 48 inches along its longest side; measures greater than 30 inches along its second-longest side; measures greater than 105 inches in length and girth — the length and girth is length plus (two times the height) plus (two times the width);

(Weight)
has an actual weight greater than 50 lbs.

(Packaging)
Is in non-standard packaging, including any package that:
is not fully encased in an outer shipping container;
is encased in an outer shipping container not made of corrugated fiberboard (cardboard) materials, including but not limited to metal, wood, canvas, leather, hard plastic, soft plastic (e.g., plastic bags) or expanded polystyrene foam (e.g., Styrofoam);
is encased in an outer shipping container covered in shrink wrap or stretch wrap;
is encased in a soft-sided pack (e.g., courier packs, poly bags and bubble mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest side or 5 inches in height;
is cylindrical, including (without limitation) mailing tubes, cans, buckets, barrels, drums or pails;
is bound with metal, plastic or cloth banding, or has wheels, casters, handles, or straps (including packages where the outer surface area is loosely wrapped, or where the contents protrude outside the surface area); or could become entangled in or cause damage to other packages or sorting systems.

Package shape and dimensions may change during transit, which can affect the package’s dimensional weight and surcharge eligibility. If the dimensions change during transit, Delivered may make appropriate adjustments to the shipment charges at any time. For ground services, this surcharge applies per piece even if multiple pieces are bundled in a shipment. We reserve the right to assess additional handling charges for packages that require special handling or that require Delivered to apply additional packaging during transit.

Ground
Definition Service Charge Per

Additional Handling Surcharge
A surcharge applies to any package that:

(Dimension)
measures greater than 48 inches along its longest side; measures greater than 30 inches along its second-longest side; measures greater than 105 inches in length and girth — the length and girth is length plus (two times the height) plus (two times the width);

(Weight)
has an actual weight greater than 50 lbs.

(Packaging)
Is in non-standard packaging, including any package that:
is not fully encased in an outer shipping container;
is encased in an outer shipping container not made of corrugated fiberboard (cardboard) materials, including but not limited to metal, wood, canvas, leather, hard plastic, soft plastic (e.g., plastic bags) or expanded polystyrene foam (e.g., Styrofoam);
is encased in an outer shipping container covered in shrink wrap or stretch wrap;
is encased in a soft-sided pack (e.g., courier packs, poly bags and bubble mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest side or 5 inches in height;
is cylindrical, including (without limitation) mailing tubes, cans, buckets, barrels, drums or pails;
is bound with metal, plastic or cloth banding, or has wheels, casters, handles, or straps (including packages where the outer surface area is loosely wrapped, or where the contents protrude outside the surface area); or could become entangled in or cause damage to other packages or sorting systems.

Package shape and dimensions may change during transit, which can affect the package’s dimensional weight and surcharge eligibility. If the dimensions change during transit, Delivered may make appropriate adjustments to the shipment charges at any time. For ground services, this surcharge applies per piece even if multiple pieces are bundled in a shipment. We reserve the right to assess additional handling charges for packages that require special handling or that require Delivered to apply additional packaging during transit.

Ground
$25.50
Per Piece